Billing policy
Billing, message, and refund terms
This version shows amounts in USD.
How billing works
Life is paid for in messages, and a workspace holds two kinds: the messages every plan includes each month, and message packs an admin buys. Monthly messages are always sent first, and purchased messages cover anything beyond them. Everyone in a workspace shares the same messages. Workspaces created in Austria or Germany are billed in euros (EUR); other workspaces are billed in US dollars (USD). The billing country and currency are fixed when the workspace is created.
What counts as a message
One message is one send you make in a chat. It counts the same whatever model you choose, however long your text or the answer is, how many files you attach, and how many tools or searches the answer needs. Only sends that use our AI access count; a workspace running on its own provider keys does not spend messages. A send counts as soon as we ask the AI provider to answer it, so a send that then fails, is cancelled, times out, or loses its connection has still been used. A send that is stopped before the provider is asked costs nothing.
Monthly messages included with a plan
Every plan includes a number of messages each month, refilled on the monthly anniversary of the plan. Monthly messages do not roll over: whatever is left when the month ends expires, and a month you did not use does not add to a later one. Your workspace shows how many are left as a percentage and when they refill. Moving from Free to a paid plan starts a full paid month straight away; moving from a paid plan to Free starts Free when the paid period ends; moving between paid plans of the same size keeps the running month and what it has already used. If you cancel, the monthly messages stay available until the period you paid for ends.
Message limits for members
A workspace admin can set how many messages a member may send each month. A member without a limit can send whatever the workspace has left. Limits are a ceiling on the member, not a reserved share: together they may add up to more than the workspace holds, and they stay in place from month to month until an admin changes them.
Message packs
A workspace admin can buy a pack of 500 messages as a one-time payment. The price shown is the full amount charged; we carry the payment fees. Purchased messages never expire, and they are only used once the monthly messages are gone. If a refund or a chargeback takes back more messages than the workspace still had, the workspace can keep sending on its monthly messages, and the next pack settles what is owed before it adds anything new.
AI usage prices
What we pay AI providers is recorded in USD and does not change what a message costs you. For EUR workspaces, our records are converted with the accepted USD-to-EUR reference rate for that event, so later rate changes do not alter past records.
Refunds
Message packs are non-transferable and, except where applicable law requires otherwise, non-refundable. Messages already sent cannot be refunded. Where a pack is refunded, the messages it added are taken back in the same proportion as the refunded amount.
Disputes and support
For billing questions, help with your messages, or disputes, use our contact form before opening a chargeback so we can resolve the issue directly.
Physical goods and returns
Life does not sell physical goods, so no shipping or returns policy applies.